Find your way here!

ant your own ILLEGEAR gaming PC? Visit our showroom and meet our sales representative to start customizing your own dream gaming laptop/desktop!

Address

ILLEGEAR SDN BHD
9-3A, 9th Floor, Oval Damansara,
Jalan Damansara, TTDI 60000,
Kuala Lumpur, Malaysia.

Reserved Parking Lot at Basement.

MON – SAT | 11AM – 7PM
1PM – 2PM LUNCH TIME

Tel: (+60) 3-28587399

Keep in touch!

Talk to a human!

Feel free to chat or leave us a message at the bottom right! Or…

Sales Whatsapp: (+60) 18-6648599
sales@illegear.com
End user, reseller, corporate and government sales.

Support Whatsapp: (+60) 18-2618599
support@illegear.com
Tech support for ILLEGEAR’s customers.

marketing@illegear.com
Marketing, press, product review and sponsorship.

jobs@illegear.com
Looking for a job to serve gamers?

Find your way here!

ant your own ILLEGEAR gaming PC? Visit our showroom and meet our sales representative to start customizing your own dream gaming laptop/desktop!

Address

ILLEGEAR SDN BHD
9-3A, 9th Floor, Oval Damansara,
Jalan Damansara, TTDI 60000,
Kuala Lumpur, Malaysia.

Reserved Parking Lot at Basement.

MON – SAT | 11AM – 7PM
1PM – 2PM LUNCH TIME

Tel: (+60) 3-28587399

Keep in touch!

Talk to a human!

Feel free to chat or leave us a message at the bottom right! Or…

Sales Whatsapp: (+60) 18-6648599
sales@illegear.com
End user, reseller, corporate and government sales.

Support Whatsapp: (+60) 18-2618599
support@illegear.com
Tech support for ILLEGEAR’s customers.

marketing@illegear.com
Marketing, press, product review and sponsorship.

jobs@illegear.com
Looking for a job to serve gamers?

Frequently Asked Questions

You can get here by taking the MRT to TTDI station. It’s a short 10-minute walk from the station to our office. Alternatively, you can also use Grab and enter “The Oval Damansara” as your destination.

No, ILLEGEAR does not cover parking fees. However, we do have a reserved parking lot at the basement for our customers.

You may customize your specs for your desired PC/laptop model here: https://store.illegear.com.

Once you’re satisfied with your configurations, click “Add to Cart” to checkout. There will be further instructions on payment methods and necessary delivery information upon checkout.

All ILLEGEAR laptop and PC are assembled on a made-to-order basis. The lead time to customize each laptop or PC also depends on the specs you’ve chosen. However, a usual estimate is 5-7 working days for normal orders and 1-2 working days for rushed orders.

ILLEGEAR will process all orders immediately once we have received a minimum of 10% down payment of the total cost of your order.

Because all ILLEGEAR laptops and PCs are made to order, after your order has been processed, we are unable to change the specifications of your order.

Because all ILLEGEAR laptops and PCs are made to order, once the payment has been processed, there will be no refunds of down payment or full payment.

You can check your current order’s status here: https://store.illegear.com/order-history. Click into your account and go to “Order History” and you will be able to view your order statuses.

Once your order has been shipped, we will send you a tracking number to trace online. To track the progress of your shipment, kindly paste the tracking number on the official DHL websites here:

Malaysia: https://ecommerceportal.dhl.com/track/

Singapore and International: http://www.dhl.com.my/en/express/tracking.html

We use DHL as our trusted courier service and these transit times are based on our past experience with them:

West Malaysia: estimated 1-2 working days.
East Malaysia: estimated 1-3 working days
International: estimated 1-10 working days subject to your location.

Yes. ILLEGEAR offers free DHL shipping to Malaysia and Singapore. For other countries, you may get your estimated shipping cost at our website’s cart page here: https://store.illegear.com/order

No worries, you always have the option to pick up your machine at our office at Oval Damansara. You can locate us here:

ILLEGEAR SDN BHD
9-3A, 9th Floor, Oval Damansara,
Jalan Damansara, TTDI 60000,
Kuala Lumpur, Malaysia.
Tel: (+60) 3-28587399

Yes, we offer staff delivery at RM 60 for locations within KL and PJ. Please take note that staff deliveries usually take 1-2 days to arrange so it can take longer than DHL.

All ILLEGEAR cash payment/bank transfers are entitled to 2% cash discount.

You may deposit/transfer funds to our bank account below:

 

MAYBANK

Bank Account Name: ILLEGEAR SDN BHD

Account Number: 5627 6840 7580

 

Note: There is an additional RM 0.50 fee for instant bank transfers. However, the transfer will be instant and we will receive your payment almost immediately.

Kindly send us your order number and a copy/screenshot of the receipt to us via WhatsApp @ 018-664 8599 or email billing@illegear.com.

Note: There are no ATM machines in the building.

There are no additional charges for credit cards and debit cards.

For online instalment: Only Maybank credit cards are accepted. Unfortunately, other banks do not have online instalment gateways for now.

For in-store instalment: We accept Maybank, Alliance, HSBC, CIMB, Public Bank, Citibank, Hong Leong, UOB, OCBC and Standard Chartered credit cards for instalments made at our office.

No interest will be charged for instalments; however, there is a one-time processing fee for each instalment plan according to the number of months selected:

2% for 6 months
3% for 12 months
4% for 18 months (not applicable for CIMB, Citibank, and UOB credit cards)
5% for 24 months (not applicable for Public Bank, and UOB credit cards)
6% for 36 months (only applicable for Hong Leong, and HSBC credit cards)

E.g. RM5000 + 5% divided by 24 months, RM218.75 is your monthly payment.

Note: You may also try contacting your bank to enquire if you can convert a one-shot credit card payment into an instalment instead. Some customers have opted for this method and they were able to get a much lower service fee.

The instalment would be processed via AEON Credit Services later and there will be a monthly interest of 1.1% as well as a RM47 processing fee for the instalment. To process the cardless instalment, the applicant would be required to provide three documents stated below:

(i) Photocopy of IC

(ii) 1-month Salary Slip

(iii) 1-month Bank Statement

Kindly submit the requested documents to sales@illegear.com and we shall process with your application accordingly.

Note: The cardless instalment subject to AEON Credit Services approval.

Don’t panic. Here’s how the process usually looks:

  1. You can first send us a WhatsApp message to 018-261 8599 or Email to support@illegear.com with your laptop or PC serial number and the problem you are experiencing. Include any photographs or videos to support your description.
  2. We will evaluate your issue and try our best to resolve it remotely. If the issue is complicated and require hardware diagnosis, we will request for you to send your laptop or PC in for a physical diagnosis.
  3. After we determine the above, kindly provide our Technical team at least 7 working days to diagnose the issue and update you with a solution.

The repair ETA is subject to these factors:

  1. The current queue of laptops or PCs in process.
  2. The severity of your issue
  3. The availability of the parts for hardware replacement (if applicable)

Note: The RMA queue is on a first-come-first-serve basis after submission of physical laptop.

For issues covered under the Warranty and within the warranty period, there will be no additional fees.

For out-of-warranty services, the repair cost is subject to the problem diagnosed. A minimum of RM 100 will be charged as diagnosis fee. This diagnosis fee can be waived if repair is done.

Carry-in Warranty means ILLEGEAR customers are responsible for sending/mailing the laptop/PC for repair and thereafter, picking up the repaired laptop/PC themselves.

Don’t worry; we can ship the laptop/PC to you at a fee. The charges will vary for different locations. Kindly contact our Support Line at 018-2618599 or Email to support@illegear.com for further enquiry.

We advise you to pack your laptop/PC in a relatively thick box with sufficient padding and bubble wrap. Make sure there are no empty spaces in the box as that might encourage movement and subsequently damaging your laptop/PC during shipment. Kindly also fill up our RMA form and enclose it with the laptop/PC.

All ILLEGEAR PC/laptops come with a 2-year Carry-in Warranty except D-Series. However, you have the option to extend it up to a maximum of 3 years. There is also an option to upgrade to On-site/Pick-up Warranty.

On-site/Pick-up Warranty means that ILLEGEAR will arrange a pick-up courier to collect the laptop from your address in the event of a repair/warranty claim. We will also arrange a drop-off once the repair is done. There will be no courier charges to this.

Kindly send us a WhatsApp message to our Support Line @ 018-2618599 or Email to support@illegear.com with your issue including any relevant photographs or videos. We will first try our best to resolve the issue raised remotely.

Generally, our warranty covers manufacturer defects excluding physical damage, human error, 3rd party software, virus/malware, wear and tear, etc. For more details, you may refer to our Warranty page here.

The default warranty for batteries, chargers, and other consumables lasts for 1 year only.

No. Your warranty is still valid as long as your issue is covered under our warranty terms and claimed within your warranty period.

Yes, but only for 6 months. All newly replaced parts will have a standard warranty period of 6 months from date of replacement or at the end of your machine’s warranty period – whichever is longer.

Yes. If the issue cannot be fixed remotely, you may send your laptop to us for a physical diagnosis. Our diagnosis fee is RM 100. Should there be any replacement cost incurred, your diagnosis fee will be waived.

You may extend your warranty if your laptop was purchased for less than 3 months. After 3 months, you will be required to send your laptop in for inspection to ensure it is fit for a warranty extension.

Our warranty is valid for registered owners only. Therefore, you will be required to perform an ownership and warranty transfer to the new owner.

Please complete the ILLEGEAR Ownership Transfer Application for us to process the warranty transfer. We will need the following information/documentation:

  1. Duly completed ILLEGEAR Ownership Transfer Application
  2. Photocopy of IC/passport of the transferor (Registered owner)
  3. Photocopy of IC/passport of the transferee (New owner)
  4. Tax invoice of the original machine purchase from ILLEGEAR
  5. Proof of purchase by the new owner (Transferee)

Depending on the model as most of our batteries are built into the machine. Therefore, the only way to remove them is to unscrew the back panel. However, for D5 and D7X laptops, the batteries attached on the exterior and are easily removable.

For all laptops except the D-Series, the CPU and GPU are soldered to the laptop’s motherboard. To upgrade the CPU and GPU after purchasing the laptop, you will be required to replace the motherboard as well which can amount to an exorbitant cost.

For our laptops, the RAM, HDD, SSD, SSHD, wireless card, display panels (for certain models) as well as the warranty duration can be upgraded after laptop purchase. Kindly note that opening the back panel of the laptop to upgrade/service/replace the components inside will not void the warranty of the laptop.

The laptop will automatically cut off the charging current once the battery hits 100% to prevent overcharging.

Yes. Here are the LAGUNA secret hotkeys:

FN+1 – Toggle fan speed (auto/max)
FN+3 – Toggle rear led strips
FN+9 – Toggle touchpad light
FN+0 – Toggle touchpad light, screen display & led lights
FN+spacebar – Toggle keyboard backlight brightness

The rest are indicated on the F1-F12 keys

You can check your Windows version here: https://goo.gl/9w3Sh2

Some users are reporting that the latest version of Windows 10 caused several driver conflicts with the existing drivers installed on the laptop. Hence, we would recommend users to perform a rollback on the latest Windows 10 FCU for the time being.

You can use this guide to help you restore your Windows 10 machine to an earlier point of time: https://goo.gl/jwibSQ

Apply Step 3 from this link to block Windows Updates: http://www.intowindows.com/how-to-disable-windows-update-in-windows-10/

You can install “BlueScreenView” (a freeware program) to trace the BSOD errors encountered. Once listed, kindly send us a snapshot of the BSOD errors later for us to perform a remote inspection: http://www.nirsoft.net/utils/blue_screen_view.html

  1. Unplug your laptop’s battery and power up using the power adapter.
  2. On your Desktop, go to “My Computer” and right click on the icon to select “Device Manager”.
  3. Go to Batteries, click the arrow icon then right click on “Microsoft ACPI-Compliant Control Method Battery” and uninstall the driver.
  4. Shut down the unit after you have uninstalled the driver and unplug the power adapter.
  5. Plug the battery back in to the unit and power up using the battery.
  6. Drain the battery and charge it to see if the battery can fully recharge to 100%.

Frequently Asked Questions

You can get here by taking the MRT to TTDI station. It’s a short 10-minute walk from the station to our office. Alternatively, you can also use Grab and enter “The Oval Damansara” as your destination.

No, ILLEGEAR does not cover parking fees. However, we do have a reserved parking lot at the basement for our customers.

You may customize your specs for your desired PC/laptop model here: https://store.illegear.com.

Once you’re satisfied with your configurations, click “Add to Cart” to checkout. There will be further instructions on payment methods and necessary delivery information upon checkout.

All ILLEGEAR laptop and PC are assembled on a made-to-order basis. The lead time to customize each laptop or PC also depends on the specs you’ve chosen. However, a usual estimate is 5-7 working days for normal orders and 1-2 working days for rushed orders.

ILLEGEAR will process all orders immediately once we have received a minimum of 10% down payment of the total cost of your order.

Because all ILLEGEAR laptops and PCs are made to order, after your order has been processed, we are unable to change the specifications of your order.

Because all ILLEGEAR laptops and PCs are made to order, once the payment has been processed, there will be no refunds of down payment or full payment.

You can check your current order’s status here: https://store.illegear.com/order-history. Click into your account and go to “Order History” and you will be able to view your order statuses.

Once your order has been shipped, we will send you a tracking number to trace online. To track the progress of your shipment, kindly paste the tracking number on the official DHL websites here:

Malaysia: https://ecommerceportal.dhl.com/track/

Singapore and International: http://www.dhl.com.my/en/express/tracking.html

We use DHL as our trusted courier service and these transit times are based on our past experience with them:

West Malaysia: estimated 1-2 working days.
East Malaysia: estimated 1-3 working days
International: estimated 1-10 working days subject to your location.

Yes. ILLEGEAR offers free DHL shipping to Malaysia and Singapore. For other countries, you may get your estimated shipping cost at our website’s cart page here: https://store.illegear.com/order

No worries, you always have the option to pick up your machine at our office at Oval Damansara. You can locate us here:

ILLEGEAR SDN BHD
9-3A, 9th Floor, Oval Damansara,
Jalan Damansara, TTDI 60000,
Kuala Lumpur, Malaysia.
Tel: (+60) 3-28587399

Yes, we offer staff delivery at RM 60 for locations within KL and PJ. Please take note that staff deliveries usually take 1-2 days to arrange so it can take longer than DHL.

All ILLEGEAR cash payment/bank transfers are entitled to 2% cash discount.

You may deposit/transfer funds to our bank account below:

 

MAYBANK

Bank Account Name: ILLEGEAR SDN BHD

Account Number: 5627 6840 7580

 

Note: There is an additional RM 0.50 fee for instant bank transfers. However, the transfer will be instant and we will receive your payment almost immediately.

Kindly send us your order number and a copy/screenshot of the receipt to us via WhatsApp @ 018-664 8599 or email billing@illegear.com.

Note: There are no ATM machines in the building.

There are no additional charges for credit cards and debit cards.

For online instalment: Only Maybank credit cards are accepted. Unfortunately, other banks do not have online instalment gateways for now.

For in-store instalment: We accept Maybank, Alliance, HSBC, CIMB, Public Bank, Citibank, Hong Leong, UOB, OCBC and Standard Chartered credit cards for instalments made at our office.

No interest will be charged for instalments; however, there is a one-time processing fee for each instalment plan according to the number of months selected:

2% for 6 months
3% for 12 months
4% for 18 months (not applicable for CIMB, Citibank, and UOB credit cards)
5% for 24 months (not applicable for Public Bank, and UOB credit cards)
6% for 36 months (only applicable for Hong Leong, and HSBC credit cards)

E.g. RM5000 + 5% divided by 24 months, RM218.75 is your monthly payment.

Note: You may also try contacting your bank to enquire if you can convert a one-shot credit card payment into an instalment instead. Some customers have opted for this method and they were able to get a much lower service fee.

The instalment would be processed via AEON Credit Services later and there will be a monthly interest of 1.1% as well as a RM47 processing fee for the instalment. To process the cardless instalment, the applicant would be required to provide three documents stated below:

(i) Photocopy of IC

(ii) 1-month Salary Slip

(iii) 1-month Bank Statement

Kindly submit the requested documents to sales@illegear.com and we shall process with your application accordingly.

Note: The cardless instalment subject to AEON Credit Services approval.

Don’t panic. Here’s how the process usually looks:

  1. You can first send us a WhatsApp message to 018-261 8599 or Email to support@illegear.com with your laptop or PC serial number and the problem you are experiencing. Include any photographs or videos to support your description.
  2. We will evaluate your issue and try our best to resolve it remotely. If the issue is complicated and require hardware diagnosis, we will request for you to send your laptop or PC in for a physical diagnosis.
  3. After we determine the above, kindly provide our Technical team at least 7 working days to diagnose the issue and update you with a solution.

The repair ETA is subject to these factors:

  1. The current queue of laptops or PCs in process.
  2. The severity of your issue
  3. The availability of the parts for hardware replacement (if applicable)

Note: The RMA queue is on a first-come-first-serve basis after submission of physical laptop.

For issues covered under the Warranty and within the warranty period, there will be no additional fees.

For out-of-warranty services, the repair cost is subject to the problem diagnosed. A minimum of RM 100 will be charged as diagnosis fee. This diagnosis fee can be waived if repair is done.

Carry-in Warranty means ILLEGEAR customers are responsible for sending/mailing the laptop/PC for repair and thereafter, picking up the repaired laptop/PC themselves.

Don’t worry; we can ship the laptop/PC to you at a fee. The charges will vary for different locations. Kindly contact our Support Line at 018-2618599 or Email to support@illegear.com for further enquiry.

We advise you to pack your laptop/PC in a relatively thick box with sufficient padding and bubble wrap. Make sure there are no empty spaces in the box as that might encourage movement and subsequently damaging your laptop/PC during shipment. Kindly also fill up our RMA form and enclose it with the laptop/PC.

All ILLEGEAR PC/laptops come with a 2-year Carry-in Warranty except D-Series. However, you have the option to extend it up to a maximum of 3 years. There is also an option to upgrade to On-site/Pick-up Warranty.

On-site/Pick-up Warranty means that ILLEGEAR will arrange a pick-up courier to collect the laptop from your address in the event of a repair/warranty claim. We will also arrange a drop-off once the repair is done. There will be no courier charges to this.

Kindly send us a WhatsApp message to our Support Line @ 018-2618599 or Email to support@illegear.com with your issue including any relevant photographs or videos. We will first try our best to resolve the issue raised remotely.

Generally, our warranty covers manufacturer defects excluding physical damage, human error, 3rd party software, virus/malware, wear and tear, etc. For more details, you may refer to our Warranty page here.

The default warranty for batteries, chargers, and other consumables lasts for 1 year only.

No. Your warranty is still valid as long as your issue is covered under our warranty terms and claimed within your warranty period.

Yes, but only for 6 months. All newly replaced parts will have a standard warranty period of 6 months from date of replacement or at the end of your machine’s warranty period – whichever is longer.

Yes. If the issue cannot be fixed remotely, you may send your laptop to us for a physical diagnosis. Our diagnosis fee is RM 100. Should there be any replacement cost incurred, your diagnosis fee will be waived.

You may extend your warranty if your laptop was purchased for less than 3 months. After 3 months, you will be required to send your laptop in for inspection to ensure it is fit for a warranty extension.

Our warranty is valid for registered owners only. Therefore, you will be required to perform an ownership and warranty transfer to the new owner.

Please complete the ILLEGEAR Ownership Transfer Application for us to process the warranty transfer. We will need the following information/documentation:

  1. Duly completed ILLEGEAR Ownership Transfer Application
  2. Photocopy of IC/passport of the transferor (Registered owner)
  3. Photocopy of IC/passport of the transferee (New owner)
  4. Tax invoice of the original machine purchase from ILLEGEAR
  5. Proof of purchase by the new owner (Transferee)

Depending on the model as most of our batteries are built into the machine. Therefore, the only way to remove them is to unscrew the back panel. However, for D5 and D7X laptops, the batteries attached on the exterior and are easily removable.

For all laptops except the D-Series, the CPU and GPU are soldered to the laptop’s motherboard. To upgrade the CPU and GPU after purchasing the laptop, you will be required to replace the motherboard as well which can amount to an exorbitant cost.

For our laptops, the RAM, HDD, SSD, SSHD, wireless card, display panels (for certain models) as well as the warranty duration can be upgraded after laptop purchase. Kindly note that opening the back panel of the laptop to upgrade/service/replace the components inside will not void the warranty of the laptop.

The laptop will automatically cut off the charging current once the battery hits 100% to prevent overcharging.

Yes. Here are the LAGUNA secret hotkeys:

FN+1 – Toggle fan speed (auto/max)
FN+3 – Toggle rear led strips
FN+9 – Toggle touchpad light
FN+0 – Toggle touchpad light, screen display & led lights
FN+spacebar – Toggle keyboard backlight brightness

The rest are indicated on the F1-F12 keys

You can check your Windows version here: https://goo.gl/9w3Sh2

Some users are reporting that the latest version of Windows 10 caused several driver conflicts with the existing drivers installed on the laptop. Hence, we would recommend users to perform a rollback on the latest Windows 10 FCU for the time being.

You can use this guide to help you restore your Windows 10 machine to an earlier point of time: https://goo.gl/jwibSQ

Apply Step 3 from this link to block Windows Updates: http://www.intowindows.com/how-to-disable-windows-update-in-windows-10/

You can install “BlueScreenView” (a freeware program) to trace the BSOD errors encountered. Once listed, kindly send us a snapshot of the BSOD errors later for us to perform a remote inspection: http://www.nirsoft.net/utils/blue_screen_view.html

  1. Unplug your laptop’s battery and power up using the power adapter.
  2. On your Desktop, go to “My Computer” and right click on the icon to select “Device Manager”.
  3. Go to Batteries, click the arrow icon then right click on “Microsoft ACPI-Compliant Control Method Battery” and uninstall the driver.
  4. Shut down the unit after you have uninstalled the driver and unplug the power adapter.
  5. Plug the battery back in to the unit and power up using the battery.
  6. Drain the battery and charge it to see if the battery can fully recharge to 100%.